Rental Policies

RENTAL POLICIES

Reservations: Reserving items online does not guarantee the items requested are in stock. Nordic Hut staff will contact you prior to your pickup time if any items requested are not available. Any reservation request we cannot fulfill will receive a 100% refund.

Cancellation Policy: If you would like to cancel your refund, you must do so with at least 24 hours advance notice to receive a full refund. If you cancel with 12-24 hours advance notice, you will be eligible for a 50% refund. Cancelling the day-of or with less than 12 hours advance notice, you will not be eligible for a refund.

Damaged Equipment: All damaged equipment will be subject to repair, replacement, or depreciation fees. All dollar amounts for fees will be decided by Nordic Hut management and will be collected at the time of the return of the equipment. Fees can range up to the full MSRP value of the equipment, however we will take previous use and condition into consideration.

Lost/Non-Returned equipment: All lost equipment will need to be paid for at time of agreed rental period. Any equipment not returned on the agreed return date will be charged replacement value. Any lost or non-returned items can get a 50% refund of deposit amount if the equipment is found and returned.

Deposit: By agreeing to the terms and conditions you allow Nordic Hut to amend the rental charge to the deposit amount, which is equal to the equipment replacement value, if any items are lost or damaged beyond repair. All rental transactions must be paid for with a credit card. At the time of the rental, only the cost of the rental items will be charged, not the full deposit value.

Refunds: When signing at the time of your rental pickup, you agree that all the items you are renting are sized and set-up correctly, all items are compatible, and are in sufficient and usable condition. Please work with Nordic Hut staff at time of pickup to understand the use and limitations of your rental gear. Nordic Hut, LLC does not offer refunds due to weather or other environmental factors.